Why Captorra?

Captorra – Case Intake Software

In our market, so much emphasis is placed on bringing potential cases to the firm, but once the phone rings firms do not place the same emphasis on making sure we convert that potential client into a new case. That is where Captorra excels. Offering customized case intake screens depending upon case type makes the intake process easy. After the case intake, our customized workflows will assign the sales and investigation activities to ensure you convert the case intake into a new client.

Real Life Results

Prior to using the Captorra Lead Management / Legal Intake Program this firm was using their case management system to handle case intake. They were doing a pretty good job. They were hard workers, well trained and really cared about their doing a good job for the firm. They simply were not given the tools to be as successful as they could be. Below is the actual before and after statistics for this firm.

Prior to Captorra

Number of Leads / Intakes Per Month: Unknown (because they didn’t know)
Number of New Cases Sign Up Per Month: 254

After Captorra

Number of Leads / Intakes Per Month: 1437
Number of New Cases Sign Up Per Month: 321

New Results

  • $5,000 Average Fee Per Case
  • $335,000 in New Monthly Revenue
  • $4,020,000 In New Annual Revenue

How do we do it? It is based on simple lead follow up methodologies which are not found in your case management system or other simple intake solutions.  Below is an overview of how we do it.

Capture, Track and Pursue Every Qualified Lead / Intake (No Breakage)

  • Phone Calls
  • Web Submission Forms
  • Chat Leads
  • After Hour Call Service
  • Purchased Leads
  • Referrals

Lead Engagement Module – 2 Weeks

  • Lead Conversion Dashboard with Scheduled Follow Up Calls
  • Automated Email / Text Drip Campaigns

Easy Sign Up Options

  • eSign
  • Investigator Scheduling
  • Mail out Package Management

You can experience these results and much more!

For a smaller firm these numbers are even more important because every case matters to a smaller firm. If you can increase your conversion rate by 20% (our typical results) that means for every 100 leads or 20 good cases you are presented you will convert 4 new cases. At an average firm fee of $5000 per case that would be an extra $20,000 per month or $240,000 per year. These are big numbers!

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Testimonials

D. Miller & Associates

I had to let you guys know how happy my team with your software and the support Captorra has provided us, since the installation of your program. As a national practice, I want to continue to grow at a rapid pace. To do that, I knew that I needed a software application that could scale with my firm and offer a solution to handle leads from multiple sources. Captorra has provided that solution and more. We not only have the ability to quickly follow up with a claimant, but even qualify and retain them on the very first call! Like any new software rollout, there was certainly a learning curve to become extremely efficient, but the group at Captorra have been very responsive and have truly cared that my firm uses the system to the best of our ability.

Darren Miller – Founding Partner

Hupy and Abraham, S.C.

Our firm experienced rapid growth very quickly. Using traditional methods to service the volume of incoming clients became overwhelming. And from a marketing standpoint, it was even more difficult to understand where the cases were coming from. Captorra came in and worked with our team at all facets of intake to make sure we were able to rectify these issues in one streamlined system. We now have the ability to jump on leads right away, quickly qualify and sign up clients and truly know which marketing efforts are working well for us.

Jill Wellskopf - Director of Marketing

Monge & Associates

We have tried different solutions to meet our intake needs in the past and finally came across Captorra. It is truly an all in one solution that has allowed our staff to utilize one application to follow up with web leads, quickly qualify live calls coming in and even sign up clients on the spot with their eSign via text solution. It has also made my life easier as an Administrator to truly see what is taking place within our intake department in real time. Our staff love it because it also alleviated the need for double entry into our case management system since it seamlessly integrates.


Janice Francis – Firm Administrator

Bubalo Goode Sales & Cronen

We held off on purchasing Captorra at first because we had concerns about using two different systems for intake and case management. We finally decided to give it a shot based on recommendations for other firms that we knew. We now regret we waited so long. Not only do we have a much more streamlined intake process, we also have true reporting to analyze the success of specific marketing campaigns. So Captorra not only results in better conversion of intakes, but it also saved us a tremendous amount of money by identifying where to put our marketing dollars.


Christopher W. Goode - Assistant Managing Partner

Mokaram Law Firm

I have a great staff that handles our intakes, but felt they were being handcuffed by not having a system in place. After rolling out Captorra, I have found that not only are the staff able to more efficiently get through the intake process, but our conversions have gone up as well. It also seamlessly integrates to our case management system, Filevine so that our staff doesn’t have manually enter in new cases.

Ali Mokaram – Managing Partner

Wilshire Law Firm, PLC

As an extremely fast growing practice, we noticed that claimants were contacting our firm in many different ways. It became difficult for us to appropriately track and follow up with each potential client in a timely manner. Captorra has not only provided a way to access their information immediately, but also provides my intake team with a tool to quickly follow up, email and even text message potential clients to get an immediate call back to discuss their case. The reporting the system generates allows me as the Managing Partner to quickly make decisions on changes that will improve the firm.

Bobby Saadian – Managing Partner  - Wilshire Law Firm, PLC

Captorra provides me the analytics I need to run my business. They provide customized dashboards and reports that allow me to know exactly how my marketing dollars are performing and where to best direct them moving forward. I also have direct insight into my conversion rates for each case type, marketing source and intake staff member. Captorra is dedicated to my success

John Foy of Foy & Associates
(Atlanta, GA)

Using Captorra is a no brainer. I started signing up more cases immediately.

Glen Lerner of Glen Lerner Injury Attorneys
(Las Vegas, Phoenix and Chicago)

Selecting Captorra software provided an outstanding and seamless solution for our call center customer service team to provide exceptional service to our clients. The Captorra service and support team provided constant support during our transition and continues to works closely in monitoring any needs that arise.

Bonnie Niver of USLegal
(Nationwide)

By partnering with Captorra we get results. They provide exceptional software and even better service. Partnering with Captorra was a great decision for our firm. They have made our intake process more efficient and effective.

Kerry Steigerwalt
(San Diego, CA)