Overview

Finally! Plaintiff Lawyers have a solution designed exclusively for managing the case intake and acquisition process.

Captorra is designed to assist law firms not only on the case intake process but also to increase the conversion rate of intakes to cases. Firms often focus so much time and energy on making the phone ring, but once it rings they lack the tools to intake the files accurately and more importantly increase the conversion rate from calls to cases.

Customized by Type of Case

Each type of case requires different information to be collected to in order to accurately evaluate the potential case to determine if you will accept, decline or refer the file. Once the intake professional selects the type of case they will then be prompted with only the information needed for that the of case. Auto accident, nursing home abuse or a pharmaceutical cases, each intake is customized not to burden your staff or potential client with unneeded information.

Anyone Can Intake a Case

Captorra is designed for anyone. An experienced call intake professional can quickly work through a new client form providing them appropriate reminders to jurisdictional statues while a complete novice can handle the call with the same ease through Captorra’s our call scripts. The call scripts step a user through the entire call prompting the user to ask the right questions and collect the right information. The call scripts allows a firm to very quickly ramp up staff to cover increased volume.

Investigations Made Easy

If a case requires further evaluation the Captorra solution can route the intake to an investigator or attorney to collect more data or schedule a a meeting with the plaintiff. During the meeting the attorney or investigator can connect to Captorra to collect any additional details including uploading pictures.

Advertising Intelligence

The biggest expense for most plaintiff firms is advertising. With the enormous expense it is very important to know where you are getting your best returns on your advertising investment. The Captorra advertising intelligence module provides firm management detailed analytics on what markets are producing best, which time slots are producing the best or where you get the best referrals.

Integrates with your Favorite Case Management Software

With built in data export capabilities, Captorra is designed to integrate with your firm’s current case management software. Sign up a new case and the file is immediately sent to your case management system for the legal work to begin.

Access from Anywhere at Any time

Captorra is a hosted, web-based solution which allows your team to access it from anywhere at any time. In the office or on the road, your intake professionals, attorneys and investigators will have access via their laptops, iPads or smartphones.

Imagine your investigator taking only an iPad with him for the investigation. Connect to Captorra for data intake, uploading pictures and even client sign up forms.

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Testimonials

Captorra provides me the analytics I need to run my business. They provide customized dashboards and reports that allow me to know exactly how my marketing dollars are performing and where to best direct them moving forward. I also have direct insight into my conversion rates for each case type, marketing source and intake staff member. Captorra is dedicated to my success

John Foy of Foy & Associates
(Atlanta, GA)

Using Captorra is a no brainer. I started signing up more cases immediately.

Glen Lerner of Glen Lerner Injury Attorneys
(Las Vegas, Phoenix and Chicago)

Selecting Captorra software provided an outstanding and seamless solution for our call center customer service team to provide exceptional service to our clients. The Captorra service and support team provided constant support during our transition and continues to works closely in monitoring any needs that arise.

Bonnie Niver of USLegal
(Nationwide)

By partnering with Captorra we get results. They provide exceptional software and even better service. Partnering with Captorra was a great decision for our firm. They have made our intake process more efficient and effective.

Kerry Steigerwalt
(San Diego, CA)

Captorra is awesome. Their system allows us to quickly and effectively qualify new cases allowing my intake team to focus on signing up new cases. Once the case is signed, their integration with our case management application eliminates any double entry and allows my attorneys to start working on the case right away. I recommend Captorra to any group looking to increase your conversion rate.

Kyle Bachus of Bachus & Schanker
(Denver, CO)

Captorra runs our law practice. It has enabled us to integrate everything together and automate all our previously manual processes so we can focus even more on serving our clients. Since implementing Captorra our new case sign ups have increased by over 60%. Additionally, their custom software, specialized knowledge of legal intake, and dedication to our success is what makes Captorra a valuable business partner.

Josh Parilman of Parilman & Associates
(Phoenix, AZ)

Buckfire & Buckfire

Captorra has taken the chaos out of our case intake process. We now have an actual intake management system that allows us to accurately track the status of our in house intakes and outside referrals. This has eliminated the wanted cases that previously fell through cracks and has increased the number of new intakes. The reports and tracking metrics allow you to both monitor staff to ensure that all leads are being pursued and provide excellent analytics to evaluate marketing initiatives.

Lawrence J. Buckfire, Buckfire & Buckfire, P.C. (www.buckfirelaw.com) / Drug Lawsuit Source (www.druglawsuitsource.com

Buckfire & Buckfire

Captorra has taken the chaos out of our case intake process. We now have an actual intake management system that allows us to accurately track the status of our in house intakes and outside referrals. This has eliminated the wanted cases that previously fell through cracks and has increased the number of new intakes. The reports and tracking metrics allow you to both monitor staff to ensure that all leads are being pursued and provide excellent analytics to evaluate marketing initiatives.

Lawrence J. Buckfire, Buckfire & Buckfire, P.C. (www.buckfirelaw.com) / Drug Lawsuit Source (www.druglawsuitsource.com)

 

Monge & Associates

We have tried different solutions to meet our intake needs in the past and finally came across Captorra. It is truly an all in one solution that has allowed our staff to utilize one application to follow up with web leads, quickly qualify live calls coming in and even sign up clients on the spot with their eSign via text solution. It has also made my life easier as an Administrator to truly see what is taking place within our intake department in real time. Our staff love it because it also alleviated the need for double entry into our case management system since it seamlessly integrates.


Janice Francis – Firm Administrator

Bubalo Goode Sales & Cronen

We held off on purchasing Captorra at first because we had concerns about using two different systems for intake and case management. We finally decided to give it a shot based on recommendations for other firms that we knew. We now regret we waited so long. Not only do we have a much more streamlined intake process, we also have true reporting to analyze the success of specific marketing campaigns. So Captorra not only results in better conversion of intakes, but it also saved us a tremendous amount of money by identifying where to put our marketing dollars.


Christopher W. Goode - Assistant Managing Partner