Overview

Finally! Plaintiff Lawyers have a solution designed exclusively for managing the case intake and acquisition process.

Captorra is designed to assist law firms not only on the case intake process but also to increase the conversion rate of intakes to cases. Firms often focus so much time and energy on making the phone ring, but once it rings they lack the tools to intake the files accurately and more importantly increase the conversion rate from calls to cases.

Customized by Type of Case

Each type of case requires different information to be collected to in order to accurately evaluate the potential case to determine if you will accept, reject or refer the file. Once the intake professional selects the type of case, they will then be prompted to collect only the information needed for that type of case. Auto accident, nursing home abuse or pharmaceutical cases each have a customized intake to allow the staff to focus on connecting with the potential client and not what information they need to capture.

Anyone Can Intake a Case

Captorra is designed for anyone. An experienced call intake professional can quickly work through a new client form providing them appropriate reminders to jurisdictional statues while a complete novice can handle the call with the same ease through Captorra’s our call scripts. The call scripts step a user through the entire call prompting the user to ask the right questions and collect the right information. The call scripts allows a firm to very quickly ramp up staff to cover increased volume.

Investigations Made Easy

If a case requires further evaluation the Captorra solution can route the intake to an investigator or attorney to collect more data or schedule a a meeting with the plaintiff. During the meeting the attorney or investigator can connect to Captorra to collect any additional details including uploading pictures.

Advertising Intelligence

The biggest expense for most plaintiff firms is advertising. With the enormous expense it is very important to know where you are getting your best returns on your advertising investment. The Captorra advertising intelligence module provides firm management detailed analytics on what markets are producing best, which time slots are producing the best or where you get the best referrals.

Integrates with your Favorite Case Management Software

With built in data export capabilities, Captorra is designed to integrate with your firm’s current case management software. Sign up a new case and the file is immediately sent to your case management system for the legal work to begin.

Access from Anywhere at Any time

Captorra is a hosted, web-based solution which allows your team to access it from anywhere at any time. In the office or on the road, your intake professionals, attorneys and investigators will have access via their laptops, iPads or smartphones.

Imagine your investigator taking only an iPad with him for the investigation. Connect to Captorra for data intake, uploading pictures and even client sign up forms.

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Testimonials

Monge & Associates

We have tried different solutions to meet our intake needs in the past and finally came across Captorra. It is truly an all in one solution that has allowed our staff to utilize one application to follow up with web leads, quickly qualify live calls coming in and even sign up clients on the spot with their eSign via text solution. It has also made my life easier as an Administrator to truly see what is taking place within our intake department in real time. Our staff love it because it also alleviated the need for double entry into our case management system since it seamlessly integrates.


Janice Francis – Firm Administrator - Monge & Associates

Bubalo Goode Sales & Cronen

We held off on purchasing Captorra at first because we had concerns about using two different systems for intake and case management. We finally decided to give it a shot based on recommendations for other firms that we knew. We now regret we waited so long. Not only do we have a much more streamlined intake process, we also have true reporting to analyze the success of specific marketing campaigns. So Captorra not only results in better conversion of intakes, but it also saved us a tremendous amount of money by identifying where to put our marketing dollars.


Christopher W. Goode - Assistant Managing Partner -Bubalo Goode

Captorra provides me the analytics I need to run my business. They provide customized dashboards and reports that allow me to know exactly how my marketing dollars are performing and where to best direct them moving forward. I also have direct insight into my conversion rates for each case type, marketing source and intake staff member. Captorra is dedicated to my success

John Foy of Foy & Associates
(Atlanta, GA)

Mokaram Law Firm

I have a great staff that handles our intakes, but felt they were being handcuffed by not having a system in place. After rolling out Captorra, I have found that not only are the staff able to more efficiently get through the intake process, but our conversions have gone up as well. It also seamlessly integrates to our case management system, Filevine so that our staff doesn’t have manually enter in new cases.

Ali Mokaram – Managing Partner - Mokaram Law Firm

Using Captorra is a no brainer. I started signing up more cases immediately.

Glen Lerner of Glen Lerner Injury Attorneys
(Las Vegas, Phoenix and Chicago)

Wilshire Law Firm, PLC

As an extremely fast growing practice, we noticed that claimants were contacting our firm in many different ways. It became difficult for us to appropriately track and follow up with each potential client in a timely manner. Captorra has not only provided a way to access their information immediately, but also provides my intake team with a tool to quickly follow up, email and even text message potential clients to get an immediate call back to discuss their case. The reporting the system generates allows me as the Managing Partner to quickly make decisions on changes that will improve the firm.

Bobby Saadian – Managing Partner  - Wilshire Law Firm, PLC

Selecting Captorra software provided an outstanding and seamless solution for our call center customer service team to provide exceptional service to our clients. The Captorra service and support team provided constant support during our transition and continues to works closely in monitoring any needs that arise.

Bonnie Niver of USLegal
(Nationwide)

Fleming, Nolen, Jez, L.L.P.

Our national practice considered Captorra for a couple of years. We had a very customized solution in house that we were originally reluctant to move away from. Due to our desire to grow and convert clients at a higher percentage, we finally made the decision to switch. After being on Captorra for a while now, we know without a doubt that it was the right decision. All of our potential clients flow through Captorra and it allows us to have solution to truly analyze how we are doing in different facets of intake.

Sean Jez - Partner - Fleming, Nolen, Jez, L.L.P.

By partnering with Captorra we get results. They provide exceptional software and even better service. Partnering with Captorra was a great decision for our firm. They have made our intake process more efficient and effective.

Kerry Steigerwalt
(San Diego, CA)

Shelly Leeke Law Firm

Our firm was made aware of Captorra through a firm that we know well. Like most software applications, the system has taken some time to perfect for our group but the Captorra team has been great to work with to get it to that point. We use the system heavily for lead follow up, qualification of claimants, signing clients with different methods and analyzing data in real time. As our practice continues to grow, we will continue to lean on the Captorra solution to help scale.

Derek Miller - COO - Shelly Leeke Law Firm