Why Captorra? | Captorra Case Intake Software

Captorra – Case Intake Software

In our market, so much emphasis is placed on bringing potential cases to the firm, but once the phone rings firms do not place the same emphasis on making sure we convert that potential client into a new case. That is where Captorra excels. Offering customized case intake screens depending upon case type makes the intake process easy. After the case intake, our customized workflows will assign the sales and investigation activities to ensure you convert the case intake into a new client.

Real Life Results

Prior to using the Captorra Lead Management / Legal Intake Program this firm was using their case management system to handle case intake. They were doing a pretty good job. They were hard workers, well trained and really cared about their doing a good job for the firm. They simply were not given the tools to be as successful as they could be. Below is the actual before and after statistics for this firm.

Prior to Captorra

Number of Leads / Intakes Per Month:	Unknown (because they didn’t know)
Number of New Cases Sign Up Per Month:	254

After Captorra

Number of Leads / Intakes Per Month:	1437
Number of New Cases Sign Up Per Month:	321

New Results

$5,000 Average Fee Per Case
$335,000 in New Monthly Revenue
$4,020,000 In New Annual Revenue

How do we do it? It is based on simple lead follow up methodologies which are not found in your case management system or other simple intake solutions. Below is an overview of how we do it.

Capture, Track and Pursue Every Qualified Lead / Intake (No Breakage)

Phone Calls
Web Submission Forms
Chat Leads
After Hour Call Service
Purchased Leads
Referrals

Lead Engagement Module – 2 Weeks

Lead Conversion Dashboard with Scheduled Follow Up Calls
Automated Email / Text Drip Campaigns

Easy Sign Up Options

eSign
Investigator Scheduling
Mail out Package Management

You can experience these results and much more!

For a smaller firm these numbers are even more important because every case matters to a smaller firm. If you can increase your conversion rate by 20% (our typical results) that means for every 100 leads or 20 good cases you are presented you will convert 4 new cases. At an average firm fee of $5000 per case that would be an extra $20,000 per month or $240,000 per year. These are big numbers!

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Testimonials

Stewart J. Guss

Intake is the lifeblood of my firm. My philosophy is that “you can’t work a case you don’t have”. With that in mind, we started our search for the most modern, sophisticated, and efficient intake system in the legal market. We had the opportunity to evaluate several excellent intake systems, but Captorra stood out as the best. There were less expensive solutions, but none better, and we wanted nothing but the best for our intake department.

The Captorra team stood shoulder to shoulder with us through implementation and onboarding, and was very flexible and eager to help. The benefits of Captorra were obvious from day one. My intake team works more efficiently, more effectively, and most importantly – WE ARE SIGNING THOSE CASES! We look forward to working with the Captorra team moving forward as our ongoing “partner” in the growth of our firm’s docket. Ultimately – you don’t want to cut corners on your intake department, and if you want nothing but the best – I can’t recommend Captorra highly enough!

Stewart J. Guss - Managing Partner - Stewart J. Guss - Personal Injury Attorneys

Simmons & Fletcher, P.C.

We took a look at Captorra and liked the system initially, but wanted to try and utilize intake and case management in one system. We found that given our volume and the multiple ways claimants contact us, Captorra’s specific solution for intake was a must for us. Since implementing, not only has it streamlined our process to sign up cases, but the comprehensive reporting has saved us a ton of time for analyzing data related to marketing and intake.

Paul Cannon - Partner - Simmons & Fletcher, P.C.

Lytal Reiter Smith Ivey & Fronrath, L.L.P.

We have known the group at Captorra for some time. We always liked the solution, but we felt that we needed to make some internal process changes in order to effectively use it. It was a great decision as we have been able to lean on their intake expertise to not only utilize the application correctly, but to ensure that we are capitalizing fully on marketing analytics, the intake process and signing up the clients that we want effectively.

Scott Wendel – Director of Administration - Lytal Reiter Smith Ivey & Fronrath, L.L.P.

Law Offices of Alan LeVar

As a smaller practice the decision to invest in Captorra was not an easy decision, but understanding just how important it is for my practice to sign every case we want I knew I could not risk it. It was a great decision. In addition to helping us sign up more cases and close our holes, the reporting features are great and help us to know which marketing efforts are working. Also the Customer service has been responsive and helpful.

Alan LeVar - Managing Partner - Law Offices of Alan LeVar

Herrman & Herrman

“We know a lot of firms that have used Captorra and like the system. We went through our own evaluation process and found that it met our immediate needs of having one solution to quickly consolidate the potential cases that come from multiple sources. We now have our calls, website form submissions, chats and calls going through our afterhours call service all flowing into Captorra automatically.

This allows us to jump on the follow up process immediately and Captorra automates the email and texting campaigns to help as well. Once we have the qualified claimant on the phone we can sign them up right then and there by texting the eSign packet over. Captorra’s eSign tool is very easy for our staff to utilize and they very quickly are able to get the packet out to the client while on the phone. Their team has been there for us every step of the way to make sure we are getting everything we need out of Captorra.”

Eliza DeDow – Intake Manager - Herrman & Herrman

Shelly Leeke Law Firm

Our firm was made aware of Captorra through a firm that we know well. Like most software applications, the system has taken some time to perfect for our group but the Captorra team has been great to work with to get it to that point. We use the system heavily for lead follow up, qualification of claimants, signing clients with different methods and analyzing data in real time. As our practice continues to grow, we will continue to lean on the Captorra solution to help scale.

Derek Miller - COO - Shelly Leeke Law Firm

Issacs & Issacs

To say we were skeptical is an understatement. We knew firms which use Captorra and they all said it was great, but we thought we were different and it would not work for us. After numerous presentations and discussions we jumped in. It was the best operational decision we have made in years. Our sign ups have increased and we now know how we are doing at intake vs guessing.

Kathy Lobb - Administrator - Issacs & Issacs

Disparti Law Group

We thought we had been doing a decent job at intake until we implemented Captorra. With Captorra, and their reporting, we can see the full picture of intake and how that effects our sign up rate. Our staff had been doing a great job, but they were limited with the capabilities they had. We were just using our case management software to get the job done but lacked all the automation Captorra opened our eyes to. We went from decent conversions to ground breaking ones in 30 days. For a growing practice like ours, this was exactly the solution we needed to maximize our ROI. My only hesitation was the integration with our case management system but Captorra went beyond my expectation to make it work. They actually listen and care and understand what our needs were to make us great at intake.

Jesse Hoolihan - COO - Disparti Law Group

Fleming, Nolen, Jez, L.L.P.

Our national practice considered Captorra for a couple of years. We had a very customized solution in house that we were originally reluctant to move away from. Due to our desire to grow and convert clients at a higher percentage, we finally made the decision to switch. After being on Captorra for a while now, we know without a doubt that it was the right decision. All of our potential clients flow through Captorra and it allows us to have solution to truly analyze how we are doing in different facets of intake.

Sean Jez - Partner - Fleming, Nolen, Jez, L.L.P.

D. Miller & Associates

I had to let you guys know how happy my team with your software and the support Captorra has provided us, since the installation of your program. As a national practice, I want to continue to grow at a rapid pace. To do that, I knew that I needed a software application that could scale with my firm and offer a solution to handle leads from multiple sources. Captorra has provided that solution and more. We not only have the ability to quickly follow up with a claimant, but even qualify and retain them on the very first call! Like any new software rollout, there was certainly a learning curve to become extremely efficient, but the group at Captorra have been very responsive and have truly cared that my firm uses the system to the best of our ability.

Darren Miller – Founding Partner - D. Miller & Associates