Leadership

Chris O’Brien – President / CEO

Prior to starting Captorra, Chris spent 12 years with Client Profiles holding leadership positions on both the business development and client service side of the business. He helped lead the company to tremendous growth while still keeping focus on maintaining happy clients. He has presented at several legal industry events on topics including case management, lawyer time management, business process optimization and plaintiff case intake. Chris is very proud to have assembled the finest team of legal intake technologists to support the Captorra client base.

Matt Kelley – Director of Product Development

Matt Kelley is responsible for overseeing Captorra’s overall product and technology strategy. He is the architect of Captorra’s core case intake application, as well as our integration solutions. Matt is an expert in legal software applications and IT environments and has worked with law firms of all sizes to address challenges including business process optimization. Prior to Captorra, Matt implemented CRM systems at multinational law firms, insurance companies and other large organizations.

Denny Newberry – VP of Business Development

Denny Newberry oversees the business development activities at Captorra, including sales, marketing and strategic partnerships. In this capacity, Denny has cultivated many new clients including some of the largest and most respected firms in our industry. He brings outstanding industry knowledge as well as endless desire to match a client’s need with the right solution. Prior to joining Captorra, he was the Regional Sales Manager for Copitrak / Nuance and Client Profiles.

Chris Benefield – Director of Project Services

As a director of project services, Chris’ primary focus is on the process to ensure customer satisfaction, quality, and on-time delivery. He is a certified associate in project management and has over 10 years’ experience in managing in the SaaS industry. Prior to Captorra, Chris worked as Executive Director and Program Manager for a national utility software organization.

Keith Rose – Project Manager

Keith Rose in responsible for helping both new and existing clients maximize the potential of Captorra. He works with clients throughout the entire project lifecycle from design to implementation as well as training and support. Prior to joining Captorra, held a variety of technical and functional roles where he served as a power user for a variety other industries intake and sales software. Spending his entire career in client focused roles, Keith prides himself on building positive and successful outcomes for each and every client.

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Testimonials

Stewart J. Guss

Intake is the lifeblood of my firm. My philosophy is that “you can’t work a case you don’t have”. With that in mind, we started our search for the most modern, sophisticated, and efficient intake system in the legal market. We had the opportunity to evaluate several excellent intake systems, but Captorra stood out as the best. There were less expensive solutions, but none better, and we wanted nothing but the best for our intake department.

The Captorra team stood shoulder to shoulder with us through implementation and onboarding, and was very flexible and eager to help. The benefits of Captorra were obvious from day one. My intake team works more efficiently, more effectively, and most importantly – WE ARE SIGNING THOSE CASES! We look forward to working with the Captorra team moving forward as our ongoing “partner” in the growth of our firm’s docket. Ultimately – you don’t want to cut corners on your intake department, and if you want nothing but the best – I can’t recommend Captorra highly enough!

Stewart J. Guss  - Managing Partner - Stewart J. Guss - Personal Injury Attorneys

Simmons & Fletcher, P.C.

We took a look at Captorra and liked the system initially, but wanted to try and utilize intake and case management in one system. We found that given our volume and the multiple ways claimants contact us, Captorra’s specific solution for intake was a must for us. Since implementing, not only has it streamlined our process to sign up cases, but the comprehensive reporting has saved us a ton of time for analyzing data related to marketing and intake.

Paul Cannon - Partner - Simmons & Fletcher, P.C.

Lytal Reiter Smith Ivey & Fronrath, L.L.P.

We have known the group at Captorra for some time. We always liked the solution, but we felt that we needed to make some internal process changes in order to effectively use it. It was a great decision as we have been able to lean on their intake expertise to not only utilize the application correctly, but to ensure that we are capitalizing fully on marketing analytics, the intake process and signing up the clients that we want effectively.

Scott Wendel – Director of Administration - Lytal Reiter Smith Ivey & Fronrath, L.L.P.

Law Offices of Alan LeVar

As a smaller practice the decision to invest in Captorra was not an easy decision, but understanding just how important it is for my practice to sign every case we want I knew I could not risk it. It was a great decision. In addition to helping us sign up more cases and close our holes, the reporting features are great and help us to know which marketing efforts are working. Also the Customer service has been responsive and helpful.

Alan LeVar - Managing Partner - Law Offices of Alan LeVar

Shelly Leeke Law Firm

Our firm was made aware of Captorra through a firm that we know well. Like most software applications, the system has taken some time to perfect for our group but the Captorra team has been great to work with to get it to that point. We use the system heavily for lead follow up, qualification of claimants, signing clients with different methods and analyzing data in real time. As our practice continues to grow, we will continue to lean on the Captorra solution to help scale.

Derek Miller - COO - Shelly Leeke Law Firm

Issacs & Issacs

To say we were skeptical is an understatement. We knew firms which use Captorra and they all said it was great, but we thought we were different and it would not work for us. After numerous presentations and discussions we jumped in. It was the best operational decision we have made in years. Our sign ups have increased and we now know how we are doing at intake vs guessing.

Kathy Lobb - Administrator - Issacs & Issacs

Disparti Law Group

We thought we had been doing a decent job at intake until we implemented Captorra. With Captorra, and their reporting, we can see the full picture of intake and how that effects our sign up rate. Our staff had been doing a great job, but they were limited with the capabilities they had. We were just using our case management software to get the job done but lacked all the automation Captorra opened our eyes to. We went from decent conversions to ground breaking ones in 30 days. For a growing practice like ours, this was exactly the solution we needed to maximize our ROI. My only hesitation was the integration with our case management system but Captorra went beyond my expectation to make it work. They actually listen and care and understand what our needs were to make us great at intake.

Jesse Hoolihan - COO - Disparti Law Group

Fleming, Nolen, Jez, L.L.P.

Our national practice considered Captorra for a couple of years. We had a very customized solution in house that we were originally reluctant to move away from. Due to our desire to grow and convert clients at a higher percentage, we finally made the decision to switch. After being on Captorra for a while now, we know without a doubt that it was the right decision. All of our potential clients flow through Captorra and it allows us to have solution to truly analyze how we are doing in different facets of intake.

Sean Jez - Partner - Fleming, Nolen, Jez, L.L.P.

D. Miller & Associates

I had to let you guys know how happy my team with your software and the support Captorra has provided us, since the installation of your program. As a national practice, I want to continue to grow at a rapid pace. To do that, I knew that I needed a software application that could scale with my firm and offer a solution to handle leads from multiple sources. Captorra has provided that solution and more. We not only have the ability to quickly follow up with a claimant, but even qualify and retain them on the very first call! Like any new software rollout, there was certainly a learning curve to become extremely efficient, but the group at Captorra have been very responsive and have truly cared that my firm uses the system to the best of our ability.

Darren Miller – Founding Partner - D. Miller & Associates

Taylor King Law

Our partnership with Captorra took our intakes to the next level. Captorra allowed our team to take ownership of potential clients and our attorneys to make faster contact with clients. The software has improved our client satisfaction tremendously, not to mention our intake close rate.

Emily Merryman - COO - Taylor King Law