Leadership

Chris O’Brien – President / CEO

Prior to starting Captorra, Chris spent 12 years with Client Profiles holding leadership positions on both the business development and client service side of the business. He helped lead the company to tremendous growth while still keeping focus on maintaining happy clients. He has presented at several legal industry events on topics including case management, lawyer time management, business process optimization and plaintiff case intake. Chris is very proud to have assembled the finest team of legal intake technologists to support the Captorra client base.

Matt Kelley – Director of Product Development

Matt Kelley is responsible for overseeing Captorra’s overall product and technology strategy. He is the architect of Captorra’s core case intake application, as well as our integration solutions. Matt is an expert in legal software applications and IT environments and has worked with law firms of all sizes to address challenges including business process optimization. Prior to Captorra, Matt implemented CRM systems at multinational law firms, insurance companies and other large organizations.

Denny Newberry – VP of Business Development

Denny Newberry oversees the business development activities at Captorra, including sales, marketing and strategic partnerships. In this capacity, Denny has cultivated many new clients including some of the largest and most respected firms in our industry. He brings outstanding industry knowledge as well as endless desire to match a client’s need with the right solution. Prior to joining Captorra, he was the Regional Sales Manager for Copitrak / Nuance and Client Profiles.

Chris Benefield – Director of Project Services

As a director of project services, Chris’ primary focus is on the process to ensure customer satisfaction, quality, and on-time delivery. He is a certified associate in project management and has over 10 years’ experience in managing in the SaaS industry. Prior to Captorra, Chris worked as Executive Director and Program Manager for a national utility software organization.

Keith Rose – Project Manager

Keith Rose in responsible for helping both new and existing clients maximize the potential of Captorra. He works with clients throughout the entire project lifecycle from design to implementation as well as training and support. Prior to joining Captorra, held a variety of technical and functional roles where he served as a power user for a variety other industries intake and sales software. Spending his entire career in client focused roles, Keith prides himself on building positive and successful outcomes for each and every client.

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Testimonials

Buckfire & Buckfire

Captorra has taken the chaos out of our case intake process. We now have an actual intake management system that allows us to accurately track the status of our in house intakes and outside referrals. This has eliminated the wanted cases that previously fell through cracks and has increased the number of new intakes. The reports and tracking metrics allow you to both monitor staff to ensure that all leads are being pursued and provide excellent analytics to evaluate marketing initiatives.

Lawrence J. Buckfire, Buckfire & Buckfire, P.C. (www.buckfirelaw.com) / Drug Lawsuit Source (www.druglawsuitsource.com)

 

Disparti Law Group

We thought we had been doing a decent job at intake until we implemented Captorra. With Captorra, and their reporting, we can see the full picture of intake and how that effects our sign up rate. Our staff had been doing a great job, but they were limited with the capabilities they had. We were just using our case management software to get the job done but lacked all the automation Captorra opened our eyes to. We went from decent conversions to ground breaking ones in 30 days. For a growing practice like ours, this was exactly the solution we needed to maximize our ROI. My only hesitation was the integration with our case management system but Captorra went beyond my expectation to make it work. They actually listen and care and understand what our needs were to make us great at intake.

Jesse Hoolihan - COO - Disparti Law Group

Issacs & Issacs

To say we were skeptical is an understatement. We knew firms which use Captorra and they all said it was great, but we thought we were different and it would not work for us. After numerous presentations and discussions we jumped in. It was the best operational decision we have made in years. Our sign ups have increased and we now know how we are doing at intake vs guessing.

Kathy Lobb - Administrator - Issacs & Issacs

Alliance Injury Group

Our group has some very unique needs. Captorra’s ability to not only provide an efficient intake application, but be flexible enough to solve those needs in one system has been a cornerstone to our company. They took the time to understand exactly what we were wanting to accomplish and deliver that in a timely manner.

Robert Till - CEO - Alliance Injury Group

Taylor King Law

Our partnership with Captorra took our intakes to the next level. Captorra allowed our team to take ownership of potential clients and our attorneys to make faster contact with clients. The software has improved our client satisfaction tremendously, not to mention our intake close rate.

Emily Merryman - COO - Taylor King Law

D. Miller & Associates

I had to let you guys know how happy my team with your software and the support Captorra has provided us, since the installation of your program. As a national practice, I want to continue to grow at a rapid pace. To do that, I knew that I needed a software application that could scale with my firm and offer a solution to handle leads from multiple sources. Captorra has provided that solution and more. We not only have the ability to quickly follow up with a claimant, but even qualify and retain them on the very first call! Like any new software rollout, there was certainly a learning curve to become extremely efficient, but the group at Captorra have been very responsive and have truly cared that my firm uses the system to the best of our ability.

Darren Miller – Founding Partner - D. Miller & Associates

Hupy and Abraham, S.C.

Our firm experienced rapid growth very quickly. Using traditional methods to service the volume of incoming clients became overwhelming. And from a marketing standpoint, it was even more difficult to understand where the cases were coming from. Captorra came in and worked with our team at all facets of intake to make sure we were able to rectify these issues in one streamlined system. We now have the ability to jump on leads right away, quickly qualify and sign up clients and truly know which marketing efforts are working well for us.

Jill Wellskopf - Director of Marketing - Hupy and Abraham

Monge & Associates

We have tried different solutions to meet our intake needs in the past and finally came across Captorra. It is truly an all in one solution that has allowed our staff to utilize one application to follow up with web leads, quickly qualify live calls coming in and even sign up clients on the spot with their eSign via text solution. It has also made my life easier as an Administrator to truly see what is taking place within our intake department in real time. Our staff love it because it also alleviated the need for double entry into our case management system since it seamlessly integrates.


Janice Francis – Firm Administrator - Monge & Associates

Bubalo Goode Sales & Cronen

We held off on purchasing Captorra at first because we had concerns about using two different systems for intake and case management. We finally decided to give it a shot based on recommendations for other firms that we knew. We now regret we waited so long. Not only do we have a much more streamlined intake process, we also have true reporting to analyze the success of specific marketing campaigns. So Captorra not only results in better conversion of intakes, but it also saved us a tremendous amount of money by identifying where to put our marketing dollars.


Christopher W. Goode - Assistant Managing Partner -Bubalo Goode

Captorra provides me the analytics I need to run my business. They provide customized dashboards and reports that allow me to know exactly how my marketing dollars are performing and where to best direct them moving forward. I also have direct insight into my conversion rates for each case type, marketing source and intake staff member. Captorra is dedicated to my success

John Foy of Foy & Associates
(Atlanta, GA)