Captorra Articles and Announcements

Here you will find the latest news, updates, and announcements from Captorra. We'll include articles from our newsletter as well as other helpful tips and tricks.

Plaintiff Firms Are Missing the Boat on Text Messaging

6 April 2017 Denny Newberry Uncategorized

We all use text messaging daily. For a lot of people, it is far and away the primary avenue of communication. Why then, do law firms shy away from communicating with potential clients via SMS? Before I get into why I believe firms should leverage text messaging, I want to share five statistics related to…

Let Captorra Cure Your Fat Cat Syndrome

6 April 2017 Denny Newberry Uncategorized

Fat Cat Syndrome: The state of mind one possesses when one becomes so successful, he/she disregards the inefficiencies and lost opportunities I speak with plaintiff attorneys daily. Too often I hear “my intake has worked for 20 years” or “we have other areas in the firm we need to focus on instead”. Now, I’ll be…

Law Firm Call Center Software

16 May 2016 Chris O'Brien Uncategorized

For a long time, law firms have relied on case and document management software to handle their intake needs. Those days are long gone as more and more calls are coming in and more potential clients are reaching out to firms in different ways. A potential client that contacts a firm through their website, chat…

12 Reasons You Need Captorra

14 March 2016 Chris O'Brien Uncategorized

  A common question that we get is “why so many firms purchase and continue to use Captorra for their intake and lead conversion?” It is an easy and difficult question to answer at the same time.  Captorra really sets itself apart from other systems with its functionality, but at the same time, firms have different…

Convert More Leads with Captorra’s Lead Management

17 January 2016 Denny Newberry Newsletter

We find too often that one of the primary areas where firms struggle during the intake process is following up appropriately with new leads or potential clients. We call this lead management. The Captorra lead management system is designed to integrate many different types of leads directly into the system. Whether is be a web…

Are You Losing Potential Clients?

13 December 2015 Chris O'Brien Newsletter

Stop the Intake Breakage We use the term “breakage” to describe the possible cases that fall through the cracks due to an inadequate intake process. Cases can fall through the cracks during any phase of the intake process, but we, at least, like to see firms giving themselves a fighting chance and eliminate different steps…

Your Intake Representatives are Only as Strong as their Tools

18 November 2015 Chris O'Brien Newsletter

Arm Your Intake Staff with Proper Tools It’s not enough to simply make sure you have the right people in the right roles. You need to, as an attorney and management team, make sure you are providing them the tools to ensure their success and in turn your success.  This is not only referring to a software…